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Powerstore 3 - Technical support ticket #124491 [Closed]

Thread began 4/21/2011 6:30 pm by denevac342497 | Last modified 4/22/2011 11:35 am by denevac342497 | 787 views | 1 replies


Powerstore 3 - Technical support ticket #124491 [Closed]

I previously entered a ticket due to the application not connecting with PayPal. The Tech who assisted did in fact resolve the issue; however, the problem has once again arisen. The client is quiet upset due to the fact that you cannot process orders/payment via an established paypal account nor credit card. You cannot cancel the order and return to the mechant's site. The payment gateway is returning me to a page that had been previously deleted from the coding and redirected. I'm not sure how this is occuring. Please review notes in ticket referenced above for specifics on assistance provided to

In my attempt to determine the root of the problem, I first contacted PayPal. I was advised that the API call is not communicating with the shopping cart and that it is shopping cart application problem. They made some reference to icontact - which only confused me. I have no idea how to resolve this and would appreciate some assistance. At this point, the client is considering canceling this cart and expecting a refund. This is affecting business.

I would appreciate being contacted via phone at [phone number removed] or with remote access, if at possible.

Thanking you in advance for your prompt assistance.

Janice Brown for Deneva Chaney

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