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Please help

Thread began 11/28/2010 5:46 am by J7HNW | Last modified 12/01/2010 3:10 pm by J7HNW | 3595 views | 6 replies

J7HNW

Still problems - please can you help

Hi Jason

I am on a timeframe on this - my customer needs to be able to mail out quickly. I have never had a problem with Universal e mail on previous versions - but this one seems to be causing a problem. Full transcript below

If necessary please update this to a Support Incident so I can get it resolved quickly
Thank you

John


Subject: Mailing Script times out
Hi,

We need an error message or something more to show why this is failing. I would suggest that you rewrite part of the script and create a 'debug mode' which shows explicitly what the script is doing and outputs it to the screen to show an error message or at least the line of code which it is failing on. Without this we are not going to be able to fix this.

Best regards,
Jon Lucas
Ticket #5222
Date: 30 Nov 2010 11:11:25

Subject: Mailing Script times out
Hi Jon

No error messages Jon - it simply goes so far and hangs.Yesterday it was sending out e mails - now it doesnt seem to be. Just trying to help with suggesting the error log on Server

Hope you can find it soon

Regards

John
Ticket #5222
Date: 30 Nov 2010 10:24:44

Subject: Mailing Script times out
Hi,

When you say check the server logs what do you mean? I can see here phpinfo.php that PHP is logging to the screen and I cant see an error message.

There are no timeout errors, so it seems that the script is failing for another reason and this isn't being reported anywhere, are you able to show us an error message?

Best regards,
Jon Lucas
Ticket #5222
Date: 30 Nov 2010 09:44:53

Subject: Mailing Script times out
Hi John

It doesnt seem to work . I have just tested this in Firefox and it sends up to 9 e mails then stopslike it did yesterday. I have done this twice. Also in IE8 it stops at number 22. Please check theserver log to see what is happening for me.

Also more worryingly I have placed my own e mail in position 11 on the database - and have
not had any e mails come through at all today. At least yesterday I was always getting my copy before it bombed out. Have you changed the page code ?

Please can you recheck as this problem is not solved

Thanks

John
Ticket #5222
Date: 30 Nov 2010 07:11:09

Subject: Mailing Script times out
Hi John,

This has been changed to run php as an isapi filter and now it works.

index.php

Best regards,
John Bergmann
Ticket #5222
Date: 29 Nov 2010 22:21:35

Subject: Mailing Script times out
Hi Jon

Thanks for getting back . The Default Domain Template in my control panel was set up by
you and has Fast CGI ticked.

I cannot edit this in my log in. Please can you change it for me on the server as you set it
up at the outset.

Thanks in anticipation

John
Ticket #5222
Date: 29 Nov 2010 21:00:25

Subject: Mailing Script times out
Hi John

Parallels support came back with this:
showthread.php?t=95538

Can you disable fastcgi in the web hosting settings and use the standard php type

Best regards,
Jon Lucas
Ticket #5222
Date: 29 Nov 2010 19:47:18

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