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Please help

Thread began 11/28/2010 5:46 am by J7HNW | Last modified 12/01/2010 3:10 pm by J7HNW | 3563 views | 6 replies

J7HNW

Server

I asked our Server hosts to check this for us. The Screen goes blank after so long - sometimes 8 e mails get sent - sometimes 35 then we get a 500 error. The server hosts have replied as follows

------------------------------------------------------------

Hyve Support Ticket Amended - 5222: Mailing Script times out


Hi Jon

I've tried increasing the php timeout for you, but it still doesnt work.

Not sure on this one. We'll have to have a look later as there is a mountain of tickets building up.

This is the error when run locally on the server:

HTTP Error 500.0 - Internal Server Error
C:\Program Files\Parallels\Plesk\Additional\PleskPHP5\php-cgi.exe - The FastCGI process exceeded configured activity timeout
Detailed Error Information
Module FastCgiModule
Notification ExecuteRequestHandler
Handler Plesk_Handler_01294065313
Error Code 0x80070102
Requested URL index.php
Physical Path C:\inetpub\vhosts\andrewstaxis.com\httpdocs\admin\ContactDrivers\index.php
Logon Method Anonymous
Logon User Anonymous
Most likely causes:

* IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.
* IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.
* IIS was not able to process configuration for the Web site or application.
* The authenticated user does not have permission to use this DLL.
* The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.

Things you can try:

* Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server's machine account.
* Check the event logs to see if any additional information was logged.
* Verify the permissions for the DLL.
* Install the .NET Extensibility feature if the request is mapped to a managed handler.
* Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here.

Links and More Information This error means that there was a problem while processing the request. The request was received by the Web server, but during processing a fatal error occurred, causing the 500 error.

View more information »

Microsoft Knowledge Base Articles:

* 294807


Best regards,
Jake Madders

Please can you shed any light on whjat is happening here ?

John

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