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session lost in middle of checkout

Thread began 10/19/2010 11:06 am by sam308940 | Last modified 10/19/2010 4:55 pm by sam308940 | 626 views | 5 replies

sam308940

session lost in middle of checkout

Hi

I have a client that enters her orders online (ie orders that she receives offline).
Anyways - she has experienced an issue three times now that conerns me greatly.
In the middle of shopping/checkout she has gotten to "cart empty" notice.

the first 2 times this happened, she was actually checking out.
after entering billing/shipping info and clicking continue - which should move her to the page to confirm her order - she was instead shown "cart empty".
she was using safari on a mac.
after the error she went back and added items to the cart
and the billing/shipping info wasnt saved when she continued checkout.
it was completely fresh session.


the third time she switched over to firefox (on a mac)
and the same thing happened except it happened on the confirm page (final order button)
AND afterward she went back and added items to the cart
and the billing/shipping info wasnt saved when she continued checkout.


I cannot think that this is a scripting issue.
Am I right to think this is a server related issue?
Its the server that is loosing the session right?
We are using blue razor (a godaddy company) and I have concerns over thier servers for other reasons. (customer already had this hosting and wanted to stay with them).

Could it be on the user end?
Im thinking - is it possible that say her internet disconnected momentarily and then reconnected. Would this clear her session?

Any insight/help into this would be greatly appreciated.

Thanks
Sam

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