sales356151, per your question...
Tech support works from Monday - Friday, 9am - 5pm PST (except major holidays) and gets to most posts within 24 hours (assuming we are talking business days). Mondays are the most intense days and sometimes take a little more. (Our policy is that we respond within 1 - 2 business days.)
I see that one of our reps is looking into your ticket. We know it is frustrating to have clients upset with you and do appreciate your patience.