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Thread began 5/13/2010 3:20 pm by neilo | Last modified 5/15/2010 1:55 pm by neilo | 1494 views | 4 replies

Ray BorduinWebAssist

Our support staff are the ones that monitor and answer questions on this forum. We want to keep it that way. It was never intended to be an open discussion area or window to our management which people seem to think it should be when we create a forum for Announcement Discussion.

I made a mistake if I implied deleting posts would never happen. I have deleted many posts which included slander toward another user, us, or spam. We don't delete support related threads or threads that might help others even if we don't agree with them. But we are not above deleting anything from pornography to completely irrelavent posts and spam.

We do want to direct users to the correct channels for any constructive feedback we can get. This channel is really for support. We will be creating other channels for product feedback, and communication to our management.

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