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Unable to Process

Thread began 4/22/2010 11:51 am by ramsay4403905 | Last modified 4/28/2010 3:42 pm by ramsay4403905 | 1376 views | 7 replies


seem to have a fix - do you agree

Hi Eric

At your suggestion, I went into the product description to amend it. My test product was called Test and that was what I put into each of the description areas - i.e. cart description, short and long descriptions. I decided I would change these simply to the letter a and in the process of so doing i noticed that there was a gap of a space before my previous text (ie the word "test") Once I deleted that space and input the letter a, it worked and my purchase processed.

I started another test product - called test2 and noticed that as a default the checkout and short product description field seemed to start one space out and the long description field added a line return. For this product I let that default stand and simply entered the letter 'a' like before. This product - test2 - then failed in checkout. I then took out this first space/line return in the product test2 and it ran through checkout fine.

I have since tested some of my actual products and encountered the same base issue - it seems like the following happened when I entered my products

In the cart and short descriptions, when clicking in the box to enter data, a space is automatically added. When clicking in the long description, a line return and a space is added. I thought I just typed these in originally rather than cut/paste so my thinking is that the program automatically does this? Can you advise ?

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