what version of Universal Email are you using?
hove you done anything to configure the email message body?
How this is done depends on your version of Universal Email
Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.
These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.