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Security Assist 1.1.7 hangs too often

Thread began 5/25/2009 7:36 pm by michaelf0199272 | Last modified 5/28/2009 12:43 pm by michaelf0199272 | 1806 views | 4 replies

Ray BorduinWebAssist

The review quoted is filled with misinformation and I think I do have the right to dismiss it as clearly wrong. I can point out clearly false statements throught:

"The extensions by webassist come with up to 2 support incidents where as the purchaser gets fast support when they can't get the software to work, this can be very often, they then charge $ US 30 f per support incident."

This is not our current policy. We haven't charged for or limited support incidents in more than a year.

"The most stressful thing is: This guys at WebAssist would rather refund your money to you than to resolve your issues"

clearly false... the only situation when that is the case is when we have an irate or unreasonable user that has become too difficult to work with. We always prefer to fix our extensions, even if we give a refund as well. We are quick to give refunds because our general policy is that we want 100% satisfaction and we don't really want dissatisfied customers.

This is a DW8 user from more than 2 years ago it would appear. There have been many updates to address many issues since then including new documentation, training, samples, forums, and much more. I see reasons why I can dismiss just about every sentence of that review.

If you have specific issues with a current version of a webassist extension, please post a support incident on the webassist web site. We would love to look into the problem and try to find a solution so that others don't run into the same issue.

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