close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Security Assist 1.1.7 hangs too often

Thread began 5/25/2009 4:36 pm by michaelf0199272 | Last modified 5/28/2009 9:43 am by michaelf0199272 | 2499 views | 4 replies

Ray BorduinWebAssist

The review quoted is filled with misinformation and I think I do have the right to dismiss it as clearly wrong. I can point out clearly false statements throught:

"The extensions by webassist come with up to 2 support incidents where as the purchaser gets fast support when they can't get the software to work, this can be very often, they then charge $ US 30 f per support incident."

This is not our current policy. We haven't charged for or limited support incidents in more than a year.

"The most stressful thing is: This guys at WebAssist would rather refund your money to you than to resolve your issues"

clearly false... the only situation when that is the case is when we have an irate or unreasonable user that has become too difficult to work with. We always prefer to fix our extensions, even if we give a refund as well. We are quick to give refunds because our general policy is that we want 100% satisfaction and we don't really want dissatisfied customers.

This is a DW8 user from more than 2 years ago it would appear. There have been many updates to address many issues since then including new documentation, training, samples, forums, and much more. I see reasons why I can dismiss just about every sentence of that review.

If you have specific issues with a current version of a webassist extension, please post a support incident on the webassist web site. We would love to look into the problem and try to find a solution so that others don't run into the same issue.

Did this help? Tips are appreciated...

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...