I totally agree. There is a but here. The reality of life is that some people want everything for free. For my business I know that if I can purchase data assist to help with a won specification/contract at X cost and the data assist and other products do a good job on 60% completion but I need help completing 40% of the job therefore and pushing to the product and application php limits of our knowledge then I will pay for it.
Yes it is a bespoke service. But if even a small job will earn lets say £2,000 to 5,000. Then of course rather than not complete or loose that job I am going to pay what I need to in support to be successful and delivery on time i.e. £500 or £1,000 or more ...will I pay it? ....yes I will and I will be happy too. What is more the next time I get a similar job spec I would need less or no assistance because of a previously great 1 to 1, over conference that I had paid for that.
At the moment your support is good but it doesn't respond soon enough, resolve queries to their conclusion quickly, with actually implemented results. It doesn't suit a real world scenario.
My experience of your telephone support is brilliant. I want more of it, more bespoke guidance over various means of conference and business like mine will pay because we can reach the goals ahead of us, pay your company and get paid ourselves.
I believe this is a commercial opportunity for Webassist for companies that demand it and for those that want a free tech forum great you have it.
It will also give webassist greater insight in building real world solutions for business and target real functions.