You could try offering timely support
Your move to the forum method of supporting your products has been a GIANT LEAP BACKWARDS.
Getting an answer once every 24 hours does nothing but frustrate your users into spending hour upon hour trying to find what went wrong with your extensions.
Actually, your support was only marginally better before your forum. What you really need to do is to answer the phone.
Actually, maybe a little more time fixing what you have and a little less reinventing would be appropriate as well.
WebAssist product quality has nose-dived since you dropped ASP support and moved to a subscription model.