I apologise unreservedly for the tone of my post. I can attribute it (but not excuse it) to a large number of posts around that time by a few posters that were unjustifiably negative and petty about some aspects of the support here, which is generally excellent.
Not being a WA employee, but often helping out if I can, it was a laugh or cry moment for me, and my sense of humour is not as refined as it could be.
So bad timing, and my problem. Apologies.