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Customer Satisfaction Poll - Customers Only Please

Thread began 3/01/2010 9:13 pm by editor400940 | Last modified 3/06/2010 11:14 pm by editor400940 | 3134 views | 28 replies

gkjpease399719

Made it to the "Very Dissatisfied" level

All I am seeing from all the other posts is that even after I get PS 3 installed - which has in itself become quite frustrating - I will no doubt continue to have ongoing issues long after the installation process is complete. The advertised PowerStore made for the general public, looks to be not necessarily so. My I please suggest that there be some sort of phone access to tech support for us "special needs" folks. i.e. the greenhorn that bought the idea of simple install and maintenance of PowerStore. Or, perhaps a much quicker response time in the forums might be the answer - certainly a good first step. Maybe longer hours for tech support (think about us in EST & CST) and more tech personnel help in general. Or, maybe a better way of finding a previously answered question with better indexing, etc. Maybe more videos? The way things stand now, what is happening is bad for future business and will hurt WebAssist's good reputation. Nevertheless, I am now committed to this cause which I never dreamed would become so daunting. I am indeed hoping for the best!

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