Hiya Office Guy,
Yes, I can understand all of that. I think you know how I appreciate the resources you have provided and the support you have given since I arrived here; they were - for me - essential.
I am simply remembering what I was like when I started here. Frustrated isn't the word for it. The documentation was far less comprehensive than it is now. My starting point was from a position of angry bewilderment - my posts were impolite and unappreciative. Faced with having to come to grips with technical aspects I hadn't reckoned on (and which hadn't been hinted at in the promotional material) when I bought the software, I (wrongly, as it turns out) approached these threads in a confrontational - rather than enquiring - way. I got a bit of an arsey. If I remember correctly, you gave me a link to your '10 Tips' kb article. Which I read.
It's just that having arrived at a forum - with some small justification - in this manner, it's not always easy to stand back enough to work out the internal structure or politics of who's who (staff, experts, users) when all you feel like doing is venting. It's not right, or polite or considerate - but on some level it's understandable when those frustrations manifest in the posts.
I didn't feel that there was originally any personal sleight intended against anyone in this thread, although it may have been perceived differently, and subsequently carried on to become personally directed.
But I take, and appreciate, all of what you say. I am always appreciative of the help that you and others provide, but don't always think to mention it.
I must admit that I'm not primarily here to help, - my motivations are purely selfish. I just happen to be naturally nosey and can't help sticking my oar in, whether it's wanted or not. So I'm not too fussed if there's any thanks in it, which is probably just as well as I get as much wrong as I do right (also, the stuff I learn here would cost a fortune if I went on a course). I suspect I'd still be here if the forum became subscription only.