Right hand... meet left hand... etc.
Attached at the bottom is the response that I received from the documentation department after your suggestion to ask for some documentation.
May I suggest that rather than having your customers run around in circles trying to get help to common issues, that you may want to have a process put in place that AUTOMATICALLY causes some documentation to be created for common issues that people are having with your products.
Had there been some documentation available already, we could have both saved a lot of time, and I may actually have this bleeding update page working already! :o(
So far I am not impressed.
I would suggest that you post your question on our forum so that someone from our tech support team can assist you with how you would achieve that type of functionality. You can click on the following link to access our forum: