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Ecart Errror Order exist in Database

Thread began 1/13/2010 10:09 pm by dan377928 | Last modified 2/03/2010 8:57 pm by dan377928 | 1064 views | 7 replies

dan377928

Ecart Errror Order exist in Database

What would cause a customer to get the message above while trying to place an order.

We are using data assist to store order details. The order did not process with Linkpoint nor did the Database record the order.

Secondly How can i fix this on the clients side.

2 hours later after pulling most of my hair out and getting calls from customers that cant complete their transactions.......

Turns out that Linkpoint declined a transaction and any new transaction after that got the error that the order number exist in the database. Seems Ecart tried to store the transaction even though it was declined. However thier was no transaction stored in the database.

What fix is there for this?

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