View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Hire David Sawyer McFarland

Thread began 1/11/2010 12:34 pm by tone397472 | Last modified 1/13/2010 9:30 am by tone397472 | 2022 views | 13 replies

neilo

Hello Anna,

With respect, if a constant stream of 'specifics' is required to be fed back to you by your customers in order for the documentation to be adequate, then there is certainly something amiss with the process that creates and releases it.

This isn't about 'us and them', it's about recognising and acknowleding that there is a fundamental flaw in the way that the process is working.

I'm not focussing exclusively on how things a written, I'm more concerned that WebAssist doesn't see the missing pieces or have the documentation properly evaluated and blind-tested before sending it out. It's not a hard concept to grasp: Find someone with some flat-page Dreamweaver experience, and give him\her a project to do using the existing documentation and the tools for dynamic developement and observe and record.

The man-hours it would save you in support work would surely make it cost-efficient. Keep the specifics coming, but please don't discount out-of-hand each time the possibility that there may be something lacking in the QA process.

You are not the people who use the documentation to get things working, your customers are. As such it is a little disingenuos to refer to specifics as helpful, and therefore imply that the 'general' isn't. It is the 'general' that appears to be the problem here, not the specifics. A persistent inability to consider that as a possibility really isn't helpful.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...