Did you read my post? Your answer proves exactly where the problem lays in your company!
Because what you are talking about has nothing to do with my advice.
I think Anna was asking for specifics.
I think the move to html documents with links to supporting pages as needed are a step in the right direction. This allows the more experienced user to skip areas they already understand while giving the complete picture for others.
Unfortunately I wasn't able to find the document I was going to use as an example because the links at the bottom of the site seems to have disappeared. I found those to be the fastest way to get to the section you needed.