Quote: Exact issues you experience with any of our Guides, How Tos, FAQs, etc. would be very useful to point out.
Did you read my post? Your answer proves exactly where the problem lays in your company!
Because what you are talking about has nothing to do with my advice.
I bought the Dynamic Suite and Form Builder. All the documentation that comes with it is written by people who know exactly what they are writing about, but don't know how to translate it in a way most people understand.
So I made a form in HTML, CSS and PHP code in 10 minutes like I always did and forgot about the programs, because I have no time to find out how it all works (workarounds etc.) and wait for a reply for a couple of days.
It is not a specific part it's the overall way it's all written. Better invest in a good writer then a support forum and organize email support like every company is offering. And what about just one manual with all the products in it. You only print out what you need. Now it's a labyrinth of PDFs and tutorials on your website. Never seen something like it. And it certainly doesn't make it more clear. You really have to search for information. Better make one good manual then this.
I will believe that the extensions are top of the range! But they will only function proper when your clients know exactly how to use them and get this explained in a easy, clear and imaginable way and don't forget HUMOR! And I'm afraid that's not the case at the moment.