If they don't listen, how do you explain this:
You know, now that I have the facts...and thank you for finally giving me that information, there is absolutely no problem with a yearly fee for the extensions. This is done everywhere in the form of service contracts. I have no problem with the increase cost.
Why was this so difficult for Webassist to explain to me that there was a benefit to owning the products and why did Webassist not send this information out to all it's existing customers. I'm not a forum person and don't believe that you should put the responsibility for information gathering on the customer. A simple email to existing customers explaining the change of direction would have gone a long way!