View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

WebAssist Support

Thread began 4/30/2009 1:18 am by jeff150879 | Last modified 5/11/2009 9:25 pm by jeff150879 | 3006 views | 16 replies

jeff150879

Originally Said By: Ray Borduin
  I would be interested to hear other people's opinions of the support too.

We actualy spend a large percentage of our product sales price on support because of the complexity of our products and flexability of what they are capable of. We already put 100% of our profits back into the products and thier updtes and support, so we would have to raise or prices to afford more support, so it would be a risk, but if that is the overwhelming opinion we could try to put more resources into support.

I think most people feel that WebAssist goes above and beyond in their support, but you obviously have voiced a different opinion. I guess I'll wait and see who else chimes in.  



I wanted to post an update to my support ticket regarding CSS Menu Writer 2. Today I remembered a fix I needed to do for an issue I had long ago with an eCart upgrade. The issue was resolved by deleting the Dreamweaver WinFileCache file and re-starting Dreamweaver. I tried that today, and it solved my issue with Menu Writer.

This afternoon, after already fixing this issue myself, I finally heard back from tech support suggesting I try this very thing. Too bad it took support until Thursday afternoon to suggest this fix on an issue I submitted a ticket on last Monday.

Ray, your statement about having to raise prices in order to provide proper support is one I don't buy into. It's like having a company motto of "Quality, Service, Price...Pick one."

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...