I agree the turnaround to questions is too long either with a support ticket or on this forum. I too feel that it can easily take a week of emails to solve a problem if at all. Or you after all the emails are told well there are limitations to in my case CSS Menu writer.
I am brand new customer with CSS Menu writer. I bought it because of "NO CSS experience required". I had two problems.
1. I wanted to have a link in nav bar to open in a new page. Well that required me to go into the code and change things and with my inexperience took time and emails back and forth. I think that should have been an option in the edit menu. I cant be the only person that wants that. But it was eventually resolved.
2. Some of my menu names were too long and caused the text to overlap the background. Again days of emails back and forth,and suggestions to go into the code again. I was nt able to understand the instructions so did not do that. Then I was given another suggestion did that but it still did not work more emails back and forth. Then I was told to just change the words on the links yes I could do that but then they are not understandable to what they are. So I was told that well there are limitations to CSS Menuwriter. Again I think other users have words for links that are longer then the space provided.
So thats my vent for the day