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Order Confirmation Emails Not Sending/Receiving

Thread began 11/18/2009 5:39 pm by terry164844 | Last modified 11/20/2009 7:30 pm by terry164844 | 1393 views | 7 replies

terry164844

Order Confirmation Emails Not Sending/Receiving

I'm not receiving the order confirmation email after a successful order.

I'm using Authorize.net; the order is going through as I get the order checkout success page. I see the order in the database.

In authorize.net, I unchecked the email confirmation box so that Authorize.net doesn't send the customer the order confirmation. I want PS to do this.

What happens is that I never get the WA order confirmation email, but I get the customer receipt from Authorize.net (Very Weird)

I made sure with the tech support at Auth.net that I had everything setup correctly and I do. They said that it sounded like the developer/cart was forcing the auth.net email. I don't know.

I also applied the "known issue" listed on the forum for the "NON" paypal order email receipt fix.

Still no luck.

Your thoughts. If you would like, you can try it.

The system will charge you .50 for the order (.25 for the product and .25 for shipping) so you can see it happened.

soleus-running-262-watch-buy.php?ProductID=29

I won't ship the product and I'll void out the .50 from our authorize.net account.

Let me know your thoughts.

Thanks,

Terry

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