close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Occasional problems when logging into SecurityAssist-powered sites on Chrome only

Thread began 12/04/2018 12:44 pm by MagsW | Last modified 12/07/2018 11:41 am by MagsW | 21 views | 3 replies

MagsW

Occasional problems when logging into SecurityAssist-powered sites on Chrome only

I always use SecurityAssist to build my protected pages. I've had a recurring issue though, only on Chrome, when a user tries to login to a site and is definitely using the correct login details, but it keeps saying the user login details are invalid. After a lot of trial and error, I discovered that it's linked to the way that Chrome saves user passwords - i.e. when you're logged into Chrome itself and you can see your little avatar top right. You login into a website and Chrome asks you if you want to save your password. It seems that if a user has chosen to remember the password, then at some point they input an incorrect password or update the password on a website, Chrome then gets the correct and incorrect details confused and even if you do then enter the correct details, Chrome doesn't recognise them. If you login via a Guest or Incognito window, it'll let you login to the SecurityAssist site no problem.

The workaround I've found is going into the list of saved passwords on Chrome and deleting any for that site that are saved, correct or incorrect. This then forces the user to re-enter the details next time they login and hey presto, it's fixed. Not very user-friendly though!

I'm not sure if this is only an issue related to how SecurityAssist works on Chrome or if it's a general issue with any password-protected sites? Is it something anyone else has come across? I'm continually having to send instructions to my clients' users to tell them how to remove their password from Chrome.

Any advice or insights would be appreciated!

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...