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Another message from PayPal in regards to TLS 1.2

Thread began 3/16/2018 1:35 pm by TroyD | Last modified 7/12/2018 11:59 am by TroyD | 1102 views | 23 replies

TroyD

This issue continues...Help :)

Ray,

I have been dealing with PayPal for months and I still can't get any useful help from them. When I talk to them, they tell me that 2 particular sites don't pass their tests. And when I ask why, they say "it doesn't say why it doesn't pass, just that is doesn't".

This week my client received letters in the mail which I will attach an image of here rather than trying to retype it.

These two sites are setup completely differently. One is a PayPal Advanced shopping cart with the endpoint being a PayPal Pro account. The other has one simple "Buy Now" button with the standard PayPal endpoint. And that one button is within a secure login so the only way PayPal could test that one is by the request of a payment and not by looking at the page the button is on.

Both sites have Comodo Essential SSLs and have passed all tests I know to run including the test code you provide above as well as the one you provided in the other thread http://www.webassist.com/forums/posts.php?id=41111 That test pops up "TLS 1.2" when I view the page. I also setup a sandbox for the "Buy Now" button site and I get a "Success" message from PayPal when I complete the transaction.

The one thing I have not yet tried, is mentioned in the letter under number 3 in the list of actions to take. I have not figured out how to do that. Going to tlstest.paypal.com only tells me that my browser is ok. I'm not sure how to test my actual server or these two websites.

I don't know what to try next. I am really concerned that other clients might have received these letters too and just haven't told anyone.

Can you take a look at this letter and tell me if you see anything?

Thanks so much,
TroyD

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