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contact form - not reaching destination when Hotmail, AOL or Yahoo address submitted?

Thread began 3/27/2017 12:31 pm by Nathon Jones Web Design | Last modified 8/30/2017 5:40 pm by Nathon Jones Web Design | 667 views | 24 replies

Nathon Jones Web Design

Hi Ray,

Sorry to take so long getting back to you on this one. I'm still having problems with this issue and have narrowed it down to affecting Yahoo, AOL & Hotmail addresses.

When a user enters their e-mail address in one of the form fields on the contact page of our website, and that e-mail address is either Yahoo, AOL or Hotmail, the form does not arrive at destination. All other e-mail addresses work.

FTP details for the site are detailed below along with a link to the page/form affected.

The host, Fasthosts, sent us links to some advice they give on form scripts which we've tried to follow as best we can. I've created an SPF record, and have changed the smtp server address, but neither have resolved the problem.

SPF Records
https://resellers.fasthosts.co.uk/app/answers/detail/a_id/519/track/AvPEswrLDv8S~cQdGvQc~yK1JuUqQC75Mv8O~zj~PP~H

Sending e-mail from your website
https://resellers.fasthosts.co.uk/app/answers/detail/a_id/40/track/AvPEswrLDv8S~cQdGvQc~yK1JuUqQC75Mv8O~zj~PP~H

Using Fasthosts SMTP servers
https://resellers.fasthosts.co.uk/app/answers/detail/a_id/150/track/AvPEswrLDv8S~cQdGvQc~yK1JuUqQC75Mv8O~zj~PP~H

Hoping you can help resolve this one. My conclusion is that it is either:

1) The WebAssist form script settings
2) Fasthosts filtering/blocking (for whatever reason)

Thank you.
NJ

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