
If we are unable to get them installed once working with you directly, we will give you a refund.

haha, I knew there was a way to refund activation fees.
BTW-when I talked to sales again they wouldn't refund me or credit it towards an annual subscription payment (yeah, I am just going with the annual plan or was) they were just going to waive it if I did the annual plan....So, nothing really. Thanks!