Checkout Failure due to slow Server Response?
We receive quite a few calls from customers trying to submit an order leading in a checkout failure. Usually - if we then put the order in for them using the same website it goes through.
So I was wondering whether this could have something to do with different response times to or from the server? Is it possible that the customer might have a slower connection to the server that leads in a timeout leading in checkout failure? If so, is there any way to change the response time in the checkout page?
Thanks a lot,