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Checkout Failure due to slow Server Response?

Thread began 10/13/2014 3:54 pm by joerg431091 | Last modified 10/13/2014 10:43 pm by joerg431091 | 491 views | 2 replies


Checkout Failure due to slow Server Response?


We receive quite a few calls from customers trying to submit an order leading in a checkout failure. Usually - if we then put the order in for them using the same website it goes through.

So I was wondering whether this could have something to do with different response times to or from the server? Is it possible that the customer might have a slower connection to the server that leads in a timeout leading in checkout failure? If so, is there any way to change the response time in the checkout page?

Thanks a lot,


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