View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

WebAssist Subscriptions Policy

Thread began 9/11/2009 5:11 pm by support294769 | Last modified 10/04/2009 11:16 am by support294769 | 3141 views | 21 replies

support294769

WebAssist Subscriptions Policy

So after buying the super suite and other extensions over time here is what happend to me.

I misread the documentation on the new library and thought I needed it to continue using my subscriptions.

I was wrong, an honest mistake. I didn't even call in about the activation fee or whatever b/c it's only 49$ BUT here's what happend.....

So I go onto the chat to ask for a refund b/c I bought the thing as a mistake, obviously. I am told that:

"we cannot offer a refund because the system does not allow it"

even though they can waive it?

"yes, because that is BEFORE the transaction"

ok whatever, so a system issue but surely someone can make the call to refund the 49$ outside of the initial purchase channel?

no, they cannot.....

You've got to be kidding me? A loyal extension owner cannot be refunded 49$ due to a system issue? You can't send money any other way than through your initial purchase system?

I feel this is absurd

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...