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Still have unwanted characters and spaces in email

Thread began 8/08/2013 7:50 pm by Sally | Last modified 8/12/2013 12:50 pm by Sally | 566 views | 8 replies


Still have unwanted characters and spaces in email

I have two forms that are giving me unwanted spaces between paragraphs and also inserting characters into the message. I worked with Ray on this over the phone on Tues (8/6) along with some other issues. The other issues seem to be fixed but the formatting issue remains. The original message was given to me in Word so before sending it out I copied/pasted it into Notepad to strip out all extraneous formatting. I then copy/pasted it into the email form from Notepad. I've attached both the original message and the email version so you can compare how different they look. Before I sent the email, the message looked fine in the online form.

You can see the paragraphs seem to be double or triple spaced and there are characters inserted so you see things like "p! lan" and "Ho! pe" that are not in the original. Ray turned of Magic Quotes on the server so I know that's not it.

Can you offer any suggestions from this info or do I need to do another Premiere call?


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