It's just that Powerstore is only set up with American systems in mind. We really could do with something that allows us to charge flat rates depending on where what country the customer comes from.
There needs to be somewhere that powerstore gets the country information. Perhaps a drop down of countries in the cart area? And then we can set up rules in eCart to set prices for certain countries.
I guess most of your customers are from America, and are probably wondering what we're complaining about, as it looks like it's really easy to set up shipping when you're in the US.
I've been fiddling about with setting up rules and triggers and calculations and session variables and forms, which is what's required to set up shipping charges for the rest of us.
Jason, your support is really excellent and I have no complaints about that, but I also believe that sometimes you don't realise what a hassle this is for we non-Americans (and non-programmers).