Thank you WebAssist Team
They listened, indeed. WebAssist has been doing a great job patiently listening to us, and I am pleased to report that they have resolved my case in satisfactory manner. I now consider this peacefully resolved. Thank you Ray for being patient with our complaints.
I thought of deleting most of my posts to reflect this new development, but I elected to leave them on with a short update note so people would know WA treated someone fairly. :)