Originally Said By: Ray Borduin
We did give you a waiver of the setup fee if you contact sales. We aren't giving a discount on monthly subscription cost. We apologise that you feel this benefit we are offering somehow hurts you. 
Since you don't really don't seem to understand where I'm coming from, I apologize my lack of communication skill and I just swallow it. That's just the way it is. I get that.
I don't think this new offer hurt what I already have. That's not what I'm arguing about. But whatever. I'm going to contact sales and get my waiver.
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(Update)
They listened, indeed. WebAssist has been doing a great job patiently listening to us, and I am pleased to report that they have resolved my case in satisfactory manner. I now consider this peacefully resolved. Thank you Ray for being patient with our complaints.
