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Thread began 9/01/2009 1:33 am by tom92909 | Last modified 1/08/2010 1:21 pm by tom92909 | 12266 views | 131 replies

john384495

Ray, I think you product is awesome and I understand how some may save more than others depending on how your sales go and I do not expect any refund of money. The idea was great and I wish I waited but....

Many software companies do throw a bone to their existing customers who just purchased the software like upgrades...etc. What I would have done since it would not affect your bottom line at all and it would have made you look like the hero, is for the current suite holders...say....ok we have made money from the suite purchase from that customer already and if that customer did purchase a subscription for the same amount..they would have had more than 2 years worth of updates and the entire super suite included in that amount. So offer anyone who already purchased over $500 (which is more than what you are selling now) at the beginning of summer gets the entire suite plus at least a year worth of updates...or something like that which does not cost you anymore more money since many like me will feel cheated if I have to buy another module after paying as much as I did. These are not small changes your are making...they are big ones and people will notice. I hope you see what I am trying to say in a nice way.

Ray...I am not mad so don't take it that way...I am just pointing out a fact of how great software companies can get even bigger when their developers brag about how they care about their current customers as much as their new ones. Perfect is example is a email I sent to another software company several months ago when I had a busienss and they posted it on their website

"Ok, I have been on the fence for several months and decided to get your product after testing your newest version...which by the way rocks!!! I hope you guys are rich because you deserve it. You have no idea how good it feels being a small business to be able to afford your prices with such an exellent product. Keep the price stable and you guys will change lives of people around the world. Also, I have checked hundreds of post in your forum and even when people are being a pain...you guys are always respectful and provide great service...GREAT JOB!!!! We do notice...being new customers and all."

reviews4.html

John

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