View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Invoice email - direct from payment gateway??

Thread began 8/26/2009 3:32 pm by larsentim278054 | Last modified 8/28/2009 2:51 pm by larsentim278054 | 2217 views | 12 replies


So I looked into the Admin -> Orders page. There is a checkbox for "Shipped" and "Confirmation". So I thought - Ohhh, I have to manually tell it to send the confirmation (which I don't think is right, but anyhow). So I check "Confirmation" (note I did NOT check "shipped") and click on update. So a second later, I DO get an email from my site, BUT it sent the "Your Product Has Shipped" email. Not a confirmation stating I received the order.

So it's sending the wrong email. And I thought it should send the confirmation email as soon as the user places the order. Shouldn't it?

Either way, checking off "Confirmation" on the update Orders page in Admin section doesn't do what it's supposed to. It sends the shipped email without the shipping details. And clicking on Shipped sends the same email but WITH the shipping details. Doesn't make sense to me.

And it's definitely not sending what the Globals file says it should. The payment or order confirmation email should say Order Receipt. Not "Shipping Confirmation".

Or am I getting this all wrong? Perhaps that confirmation checkbox is for shipping. and I'm just not getting the order confirmation email like I should.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...