close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

CAPTCHA not working in Windows web browsers

Thread began 11/14/2012 11:02 am by Robert Crespo | Last modified 11/14/2012 11:08 am by Robert Crespo | 624 views | 1 replies

Robert Crespo

CAPTCHA not working in Windows web browsers

To the WebAssist team,

Yesterday (11/14/12) a customer brought to my attention that my contact form Captcha image was not working. She tried to contact me, but since she was using Windows and Internet Explorer, she could not. Since I develop on a Mac and use Safari, Firefox, and Google Chrome browsers for the Mac OS, I had no idea that this was an issue for roughly 50%-60% of my customer base. That's 50%-60% of potential customers that have been unable to send me an email because the Captcha would not display. I spent several hours last night trying to fix all of this but achieved only minimal success. It got to the point where the Captcha would display, but a page reload would make it disappear only to reappear after 5 or 6 page additional reloads.

How did I fix the problem? I didn't. I had to have two versions of my contact page, one for the Mac, contact.php, and one for Windows, contact_ie.php. I am using a PHP script to detect the browser and OS so I as to serve the right page. Windows users are getting a contact form WITHOUT the Captcha image while Mac users and other OS users are getting the contact page WITH the Captcha image.

This is NOT an acceptable situation as the contact form without the Captcha will be subject to the onslaught of automated bots that will no doubt start spamming me soon. What, if anything, can be done to enable better and consistent support for your Captcha system so that is works just as well in Windows browsers as it does in Mac browsers? I really need to fix this issue and not have resort to page switching based on the users browser and OS. Any help in getting this issue resolved will be much appreciated.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...