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Order Details

Thread began 10/09/2012 9:39 am by Patrice | Last modified 10/09/2012 12:16 pm by Patrice | 1470 views | 8 replies


Order Details

When a customer makes a gift purchase, the billing information is correctly showing up in the emailed receipt. However, on the Order Details page, the "purchased by" name and address is not the person doing the purchasing but rather the person to whom it is being shipped to. The ship to is accurate.

My client wants to be able to have the person making the purchase to be on the order page. This cart has the option of using paypal or staying on the site to complete the purchase.

I tested both ways, as a logged in user and as a guest (special set up for this cart).

Can this be changed? Thanks, as always.

I forgot to ask the client why they needed it but I am guessing that in case there is a size / color issue they will need to contact the purchaser and will only have their address on the receipt and no phone number. And by looking just in the order page will not realize it is a gift and will call the recpient instead of the purchaser. Christmas season coming up so many gifts will be ordered.

Customer confirmed reason:

If a customer orders a gift to have shipped to someone else and we are sold
out of the item(s) they want, we need to be able to contact them to let them
know. We don't want to ruin the surprise by contacting the gift recipient.
Also, if I have to process a refund, I want to credit the right person. I
have to search Paypal for the name of the person who is on the order. If
what we have is the gift recipient, I won't be able to find them on Paypal
because they didn't pay for the order

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