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Galleries have dissappeared

Thread began 9/01/2012 3:18 pm by babyboobaly00431119 | Last modified 9/04/2012 10:30 am by babyboobaly00431119 | 355 views | 1 replies

babyboobaly00431119

Galleries have dissappeared

Hi there
In Galleries all my images are there but they won't preview. Also all the gallery images have disapeared from my live website but they are still there when i have checked them in powerstore. I haven't done anything other than change prices on my site so i don't uinderstand where my galleries have gone? My website is www.wooddragonarts.com you may like to have a look so you can see what i mean. All the main images are there, if you click on learn more on any of my products you will be able to see that the images are not there. (Just to add, they have been working perfectly for a couple of months since uplaoding all my product info)
Thank you for your help

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TimR

Hello, how can I help you?

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Anne

Hiya

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Anne

Having a problem with the site

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Anne

on Friday evening I checked my site and all the extra galleries were gone. just a greyed out strip where they should go

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TimR

did you already submit a ticket ot Support for that?

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Anne

yes

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TimR

can I get the ticket ID?

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Anne

no response as yet

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Anne

Ticket #858886

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TimR

ok, can you provide an exact url where I can go to see that?

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Anne

client/

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TimR

sorry, I mean where can I go on your site to see the images issue

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Anne

products_detail.php?ProductID=3

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TimR

seems like there may be an issue with the plugin/script. It does not seem to be a server issue on our end. Have you contacted webassist? Seems like that is the plugin you are using.

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Anne

yes i have..still waiting on their end

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Anne

I'll wait for a reply from webassist then.

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TimR

ok, I double checked and all seems fine on our end. Please let us know if webassist needs any server information and we can help.

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Anne

ok TimR. Thanks for helping

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TimR

you're welcome

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