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Problem logging in with IE9

Thread began 8/23/2012 10:47 am by bill3786 | Last modified 8/30/2012 12:09 pm by bill3786 | 2033 views | 8 replies


We sent details of your reply to the client.

We subsequently heard that the client had one of its own office computers that couldn't login to the site and once they followed your suggestions this computer was able to login ok.
The client, however, is not convinced that this problem is not linked to a problem with the site. They do not accept that customers should be having this problem and we must somehow stop this happening.

They feel that they do not want to have to instruct every IE9 customer who rings up who can't login to follow these instructions.

We also suggested that the client could instruct the customers having login problems to use another browser but again they do not like the idea of having to do this.

Please could you provide a logical explanation for this problem and why it happens so that we can send it to the client to explain that this is not a site problem but one associated specifically with IE9 and how it is configured.

We have done a lot of googling on this and it appears to be a widespread problem with logging into sites using IE9. We can't, however, find any one suitable document that adequately explains the problem in a language that the client can understand.

Your help would be much appreciated.

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