close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Problem logging in with IE9

Thread began 8/23/2012 10:47 am by bill3786 | Last modified 8/30/2012 12:09 pm by bill3786 | 2037 views | 8 replies


Problem logging in with IE9

The client has reported that one customer only is complaining about having difficulty logging into the site using IE9. The site has been live for 4 weeks now and apparently the customer could login ok with IE9 for the first two weeks but for the last two weeks cannot login. We have not changed anything on the site and for everybody else the site is working perfectly and to date there have been 2346 visits to the site with 690 visitors using IE9. We use IE9 and have never had a problem logging in.

We have explained that these statistics suggest there is not a problem with logging into the site with any browser and it is probaly due the configuration of IE9 on the customer's computer. However the client wants to resolve this issue with this customer.

These are the questions we asked the client to send to the customer and their answers are shown alongside.

1. What exactly happens specifically? Answer: Open up the homepage, click log in & nothing happens just stays on the homepage.
2. How often does it happen, always or just sometimes? Answer: Every single time.
3. Do they have cookies disabled on their browser? Cookies are needed to make the site run properly as we say in the T&C. Cookies are specific to each browser. Answer: Yes we have cookies on the computer.
4. Can they login using another browser on the same computer? Answer: Yes currently using safari which works fine.
5. Have they tried another computer? Answer: Yes all other computers work.
6. Is their version of IE9 up to date with all the latest updates? Answer: Yes all updated.

Based on this information can you suggest a reason for the problem and a possible solution.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...