Advice on Support Ticket
Could I trouble someone for some advice on the best way to accomplish the following.
I have a little backend admin centre and I want to add a simple support ticket.
on submit the details are written to a database table (maybe something like this)
I know I will need a joining table to link the original support message and all reply's to the original ticket so that in the admin I can list and answer them and when the student goes to their support page it lists all support messages.
If anyone could help point me in the right direction I would be so grateful.