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I own all extensions individually and will not buy another - read why!

Thread began 6/01/2012 1:02 am by haveben10953 | Last modified 3/12/2016 6:33 pm by haveben10953 | 6914 views | 9 replies

Ray BorduinWebAssist

It is unfortunate to hear a customer is feeling this frustrated. I think you are underestimating the work and new functionality we have included in Data Bridge and even Design Extender. You are over-estimating the upgrade cost for a customer with your purchase history, and you are blaming the wrong person for your frustration.

I'll start by saying that as of Feb. 1st, Hieu has left employment at webassist. After 4 years with Hieu as the acting president... I have taken over as the president and CEO. I am behind the product consolidation strategy as well as intricately involved in the pricing decisions made since that date.

I would like to reinforce what Jason has already pointed out that the updates made to the Data Bridge wizard are far from minor. We have added presets, added the ability to create your database tables for you, integrated form builder, integrated button styler, added form validations and encryption options, integrated HTML Editor, File Upload, and File Managers... and more significant improvements... literally too many to remember them all.

The original plan was to just update DataAssist and likely charge about $149 for that upgrade alone. I decided to do the consolidation plan and include it in the consolidation so that people wouldn't be charged again when the consolidation was complete, and still only charge $149 for Super Suite owners and owners of the integrated extensions.

The Design Extender upgrade was given for only $49 to super suite owners and people that own all of the existing extensions. This means the total for both upgrades is under $200 combined. That is a dramatic 75% discount, which I still feel is generous given the many hundreds of hours we put into improving them.

I understand your frustrations, but I think in this case they may be misguided and misdirected. I hope you'll consider changing your conclusions and giving us another chance. I think you'll find we are trying hard to do right by our customers and will be improving our customer experience and the benefits our customers enjoy.

With regards to eCart, we don't plan on bundling or consolidating that extension into one of the others. We will continue to offer 3 for sale extensions with Data Bridge, Design Extender, and eCart. If you would like to discuss your frustrations further with me, or just vent to someone who really does care, feel free to email me with your phone number: ray@webassist.com and I'll give you a call and we can discuss your experience and I'll give you a demo to help explain the additions and improvements that we have made as well as have a candid discussion about our plans for the future.

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