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I own all extensions individually and will not buy another - read why!

Thread began 6/01/2012 1:02 am by haveben10953 | Last modified 3/12/2016 6:33 pm by haveben10953 | 7002 views | 9 replies


I own all extensions individually and will not buy another - read why!

I have been a customer of Webassist since they built the first extension for Drumbeat. (Look it up if the name doesn't mean anything). I have bought every extension and upgrade they have offered since, with the exception of one or two products. I was mainly a Classic ASP developer and even changed my main focus to PHP when WebAssist no longer produced their extensions to support Classic ASP. Needless to say, I have been a loyal customer since day one.

This new move by WebAssist to combine their individual extensions into a group was a great idea. I was excited that I could now expect to only have to install a single extension for my previously purchases.

Where they have lost me as a customer is when they combined the extensions, made a minor update, then want to charge me $200 to upgrade. I own every extension they offer and the only real update I see is that the data assist forms are now displayed in a lightbox rather than a separate web page.

After their message saying I would have to upgrade to their "collection" of extensions to get the updates and they will not be offering updates to owners of their individual extensions, I thought long and hard about forking out the extra money... $200 for one and $199 for another. I considered the previous updates I have purchased and considered the new extensions they have offered the last year (though nearly worthless and easily created without purchasing - spry tooltips and social media buttons I had bought them to support the company).

When I get to work, I have a few web sites I check for new extensions. I check, and After today, I will remove the later from my daily check of sites. Hui, I wish you the best, but screwing those of us who have been with you since day one is not a great business move. Maybe you will find someone to replace me for buying your new extensions. I am very disappointed that I have invested the money I have and will be very hesitant to every purchase another extension.

I hope you continue to keep your e-cart extension updates and upgrades offered outside of some silly "collection." If not, I will continue to use the last version until I decide it is best to switch to Telerik.

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