@jonm what seems to be the problem my friend. I understand your frustration with deadlines as we all been there. But I can't understand why you having such problems with the products and/support. In terms of support they are great... That's evident with the amount of questions I've had on this forum and each day I will always get a reply with the help I need (my problems aren't with the software not working, but more so how I use the software due to myself not being an expert in certain logic principles). In terms of the software I have most of the products and they feel very stable and my system doesn't really crash (had a few freezes but think that's just dreamseaver) but the products are straight forward to use (and I hardly every use the wizards I rely more on the server behaviours panel then wizards) but when I do use a wizard they again seem pretty straight forward and I have done basic websites to even more complex ones involving ecommerce etc etc.
What particularly are you having trouble with, perhaps I can help?