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Rant about the whole mess

Thread began 4/27/2012 1:17 pm by lewis327930 | Last modified 5/04/2012 6:49 pm by lewis327930 | 1913 views | 17 replies

jonm145238

Poor Product Quality Very Poor Support Choices

I used to have the subscription suite (they killed it not long after I subscribed) and I can say from my first couple of weeks of use the products were very finicky, and often would not work at al, not even with a simple project. So when it came time to renew to a much more expensive alternative I just let the subscription lapse. I really should have gotten my money back because I was never able to successfully use the subscription.

In the last week or so I decided to give it a try again. I have a big project that has nearly no time to complete it in so I am stuck relying on some sort of rapid development tools.

I purchased SecurityAssist which somewhat works and Digital File Pro which I can not get to work at all. I have NO time to spend in troubleshooting because I have a hard deadline of 2 days ago. I just need the thing to work.

If the technical support were better I might not have a problem with the problems. I will not spend money to get better support, especially not on an issue where NOTHING comes up in the first place. This, in my opinion, is a critical situation where rapid support must be provided.

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