Yes, this is still an open issue and I will check in with the tech support engineer working with you. For everyone's sake, I will reiterate that our policy is to respond within 2 business days. We do everything we can to respond within one but Mondays are our heaviest days. The more in-depth or "custom" your question, the higher chance we need a little time to write up a response to you or research your question. Thank you for your patience.