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Webassist Support failure

Thread began 8/15/2009 4:11 pm by dmtompki336862 | Last modified 8/17/2009 12:43 pm by dmtompki336862 | 978 views | 7 replies


Webassist Support failure

I'm quite disappointed that Webassist has chosen to discontinue traditional support. Forums are not match for a traditional support system. Although forums are helpful for the general public, I don't feel they are a replacement for customers who have paid a lot of money for a product and require support to run their business. I have absolutely no expectation of a turn-around for a post (it may be hours or days) and I can't run a business with this kind of unknown process.

I've had a support question open for 3 days, it took 24 hours to get a reply that simply asked for more details. I responded within a 1/2 hour with the additional details, and haven't heard from anyone since.

I was very happy with Webassists process of ticket tracking and feel that this is a real shot in the foot. I'll have to re-evaluate my next decision to purchase anything from Webassist.

-very disappointed

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