close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

Storing Confirmation ID In orders.OrderTrackingNumber

Thread began 3/03/2012 5:49 am by rehuntjr435750 | Last modified 3/08/2012 1:39 pm by rehuntjr435750 | 1613 views | 13 replies

rehuntjr435750

Ouch, that's not good. Perhaps that's something that could go on the wishlist for a future version. I'm looking at this from a customer service and support perspective. Here's the scenario ...

eCart returns and displays the incrementing OrderID on the Confirmation page.
eCart does not return and display the PayPal transaction ID on the Confirmation page.

PayPal's e-mail message to the buyer displays the PayPal transaction ID (9999-9999-9999-9999).
PayPal's e-mail message to the buyer does *not* display the eCart OrderID.

Neither one has the information needed to fully support an incoming call for help. If they have their eCart OrderID, great. If they don't but they do have their PayPal transaction ID, then not so great.

Having and storing *both* in the database means I should be able to find any Order any of my customers need supported. Granted, I understand I can still find their Order given their name, address, date of sale and so on. But if you guys could look at this for a future release, that would be great.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...