Jason: Posting a screen shot of issue, if you have any thoughts. This is in Paypal express (which we changed to a few nights ago). I'm trying to determine if I should call Paypal and discuss or if it is a cart setting since this thread got started. Thanks for any insight.
As you can see the field for telephone is inaccessible in Paypal. I'm guessing that something in the cart system could be changed to include this field.