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eCart No Payment Gateway Email

Thread began 11/19/2011 2:09 pm by greg_herr420504 | Last modified 12/16/2011 12:06 pm by greg_herr420504 | 923 views | 9 replies

greg_herr420504

eCart No Payment Gateway Email

Hello,

I'm hoping this is something simple that I'm missing... I've got everything set up with eCart including my check out pages and I get to the 'order authorized' check out success page, but the email to the customer does not come and I'd like an email sent to the client on order as well. I'm trying to do a simple, no payment gateway, check out where the client and the customer get an email as the 'submit order' button is hit. I've done the wizard about 10 different times, but alway the same results. Is there specific instructions on this type of set up?

Thanks for the help,

Greg

Doing more testing I've noticed that even though I get the order success page my cart does not clear. Looking at my database I have 1 order record and 1 order detail record. If I manually clear the cart and place an additional order it overwrites the records so I'm left with still just 1 order record and 1 order detail record, but for the most recent order. All the wizards to date have worked so well I can't understand what I'm missing on this one... I've deleted and recreated the check out pages many times, but not making any progress. Any help would really be appreciated... I'm starting to go crazy...

Ok - a bit more testing. Went to a different computer and placed an order. That came in as a unique second order. So I appear to have two issues: 1) Email to customer is not going through and 2) on check out the session data is not cleared for the cart. So everything just ordered is still in the cart and any adjustments made to the cart and submitted again adjust the original order.

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